| Summary |
Technically-oriented professional with more than eight years’ experience
writing audience-appropriate documentation in specialized legal and technical
settings. More than four years writing online help, computer-based training,
and manuals for end users, developers, business analysts, and technical
support personnel. Proficient in developing and implementing documentation
processes and standards. |
| Experience |
Energy Solutions International, Houston TX (2003)
Marketing and Technical Writer
- Wrote and edited copy for web site, product sheets, and marketing
white papers for 4 product groups totaling 7 products.
- Developed other marketing materials, including 4 case studies
based on client interviews and 6 press releases.
- Edited 2 technical articles by ESL technical personnel for publication
in journals.
- Revised and updated 250-page user reference manual and more than
100 help screens for Linux-based pipeline simulation system.
- Revised 50-page systems administration manual for pipeline simulation
system upgrading to Windows-based application from UNIX-based application.
Automatic Data Processing,
Houston TX (2000 - 2003)
Technical Writer
- Developed and revised online help comprising more than 500 topics
for end users and technical support personnel for browser-based software
in a Windows NT/2000 development environment.
- Drafted and implemented computer-based training consisting of more
than 15 web-based tutorials comprising more than 200 screens. Topics
included both applications procedures and tutorial use.
- Repurposed user interface style guide from 150-page printed document
to 80-topic online help file for use by developers.
- Documented release notes procedures and trained 7 writers.
- Collaborated with 7 team members to develop internal style guide
and performed internal edits according to team standards.
- Performed ad-hoc and scripted testing for 2 applications as auxiliary
support for QA team.
Energy Solutions
International, Houston TX (1998 - 2000)
Documentation Manager/Technical Writer
- Wrote and updated more than 1000 pages of technical and end-user
reference documentation for 3 major pipeline modeling software applications
in UNIX, Linux, and Windows environments.
- Reviewed, integrated, and edited technical and contractual documentation
written by engineers, project managers, and contract staff for 6 major
projects and multiple minor projects.
- Directed and developed standards for online documentation for company-wide
use by more than 50 engineers and project managers.
- Organized and maintained online documentation archive for 3 software
applications used by more than 25 engineers and project managers.
- Reported defects for 3 applications as part of preparing documentation
during beta development phase.
Dunbar, Harder & Benson, L.L.P., Houston TX (1994
- 1998)
Legal Assistant
- Prepared petitions, applications and supporting documentation for
temporary visas and permanent residence for more than 350 individuals
and companies for review by attorneys and submission to more than 10
federal and state agencies.
- Developed and maintained model drafts and informational questionnaires
to meet changing regulatory requirements for 10 types of applications
and petitions, decreasing time required to prepare documents by more
than 25%.
- Trained 3 legal assistants in immigration section, including development
and documentation of model procedures.
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